Original topic:

Can't set a lock screen A21

(Topic created: 09-17-2021 04:21 PM)
userCP7a6ZQC7W
Constellation
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Had Factory Reset my phone because it wouldn't recognize passcode after dieing, turned it back on. Now it's not letting me set up a new password/code for my phone😔😔😔.

Can someone tell me how to resolve this issue 😩😩 😫 ?
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3 Replies
usersCoOm0pVn6
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I have the opposite situation!!!!  I can't unlock my screen!  I set a password and have NO idea what it is!  Do i have to have Samsung reset it like new?  It is new (2 wks)

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Krogersupervisor1
Astronaut
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You can reset the phone yourself. Just watch this video an it should show you how to reset it.
https://youtu.be/3-g9kCbTpQU
SamsungQue
Samsung Moderator
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I can see how problematic this issue can be. If you're having an issue with the password on your phone I would suggest trying to use the smart switch on the Samsung website. I would also recommend that you try calling your service provider. The last step I would recommend is that you try factory resetting your phone. 

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