Original topic:

Cannot Locate Whatsapp Video Folder of Whatsapp in Dual App

(Topic created: 06-19-2021 07:23 AM)
userv96mzQbpTN
Constellation
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Other Mobile Devices

I have Samsunsh A50 phone. Here is the problem faced:

1. Cannot locate Whatasapp Video in Dual APP. Hence the folder is also not reflecting in Gallery. Can see Whatsapp Image Folder in Dual App

2. When whats is backed up locally, cannot see the new file in database folder in Dual APP

3. Whatsapp is up to date and updated in July 2021

Tried to locate solution but seen multiple thread with user highlighting but no solution.

@Samsung Team: Please assist asap as I need to view multiple videos and transfer the same to another gadget. Will appreciate if a clarity is shared on the issue faced by most user and will not be asked to visit service center who simply ask to reset data which is also not helping most users.

2 Replies
userAUYiBSaIrW
Astronaut
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Other Mobile Devices

I have similar problem, the dual messenger's whatsapp cannot open files and the files cannot be found in the storage.

Please fix the isssue asap, pls don't ask us to reinstall the dual messenger.

userv12odifq8E
Astronaut
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Other Mobile Devices

Creat following  folder manually

 

internal storage/DualApp/whatsapp

 

This is working for me in Note 20

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