I have Samsunsh A50 phone. Here is the problem faced:
1. Cannot locate Whatasapp Video in Dual APP. Hence the folder is also not reflecting in Gallery. Can see Whatsapp Image Folder in Dual App
2. When whats is backed up locally, cannot see the new file in database folder in Dual APP
3. Whatsapp is up to date and updated in July 2021
Tried to locate solution but seen multiple thread with user highlighting but no solution.
@Samsung Team: Please assist asap as I need to view multiple videos and transfer the same to another gadget. Will appreciate if a clarity is shared on the issue faced by most user and will not be asked to visit service center who simply ask to reset data which is also not helping most users.
I have similar problem, the dual messenger's whatsapp cannot open files and the files cannot be found in the storage.
Please fix the isssue asap, pls don't ask us to reinstall the dual messenger.