I got the Android 10 update for my phone and start downloading it, but due to low internet connection, the update download was continued and paused many times and at the end it gave the error that "Couldn't Download the Update". I tried again and the same thing happened. I thought that it is the slow bandwidth problem that causes the error and Yesterday I got a faster internet bandwidth, but the software update is not coming at all, it is vanished. When click on "Check for Software Update" on Settings, it shows that " Your software is update" although that I am using Android 9 and I have not updated to Android 10.
I would recommend reaching out to your carrier for assistance with pushing the update to your device.
Thanks for replying, I reached my phone carrier and they said they've allowed all kinds of software updates. I checked again and I still haven't got the Android 10 update.