cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Astronaut

Cannot login to Samsung Account after Gard Reset (Galaxy S6)

Hi!

 

I recently purchased a Galaxy S10+ and I wanted to sell my Galaxy S6. So as I did with my previous (S4) phone, I hard reseted (Volume Up + Power + Home button) to re-format my Phone. I then restarted and the phone asked me for my Samsung Account email and password. I typed it and ..... it first shows "In progress..." then "Signing In..." and then ...... nothing. it stays there. If I type a wrong email or password it gives me back "Wrong ID or Password". 

 

I logged into Samsung Account and I saw my two devices (S10+ and S6) and I signed off my S6 to check If I can log in again via the Android Setup procedure. Nothing.. 

 

Can you help me please?

 

2 REPLIES 2
Highlighted
Astronaut

Re: Cannot login to Samsung Account after Gard Reset (Galaxy S6)

can you log back in on the s6?
Reply
Loading...
Highlighted
Astronaut

Re: Cannot login to Samsung Account after Gard Reset (Galaxy S6)

I had a similar problem going from my s8 to note 20 ultra I eventually had to use the s8 to approve the login if not try signing into the email linked to it and follow forgot/reset password steps it was a pain but I eventually was able to get back in mine going that route as well but it was frustrating
Reply
Loading...