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Constellation

Cant unlock phone

Ok so I have a Samsung galaxy a21 right, and I turned my phone off and when I tried to turn it on and unlock it my phone wouldn't unlock, I have fingerprint and pin enabled and i know I have my password right but i cant seem to unlock it. I've tried everything I could think off and it does not work. HELP PLEASE 

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Re: Cant unlock phone

can you be a bit more specific? what does your screen display when you enter your password?
keep in mind you can't use biometrics like face recognition or fingerprint when the phone restarts
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Constellation

Re: Cant unlock phone

it says "to continue using service securely, sign in again" and I tried signing on to my account on other Samsung phones and I can't log in. I don't know what happened and I'm stressed because I can't unlock my phone. My password is right but I dont know whats happening 

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