I love my Samsung A03s. I recently got another Sims card for qlink wireless. My phone is network locked to AT&T. They said they could not unlock the phone and that the Samsung factory has the codes to unlock it and made a request for the codes to be emailed to me. I've heard nothing from them. Could someone please help me. Thank you
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The rest is just Copy-Cut-Paste from:
Unlock your device
Make sure you meet the requirements to unlock your phone, tablet, or mobile hotspot.
Your personal device:
Is an AT&T phone or device and isn't active on another AT&T account.
Has a paid-off installment plan.
Paid through your monthly bill: Submit your unlock request at the start of your next bill period.
Paid off early: The wireless number assigned to the device must be active for at least 60 days. Wait 48 hours after you make your final payment to submit your unlock request.
Doesn’t have a past-due account balance. (Make a payment to bring your account current. It may take up to 24 hours to post.)
Hasn't been reported as lost, stolen, or involved with fraud.
Is an AT&T PREPAID℠ phone with six months of service on the AT&T network.
Don't know your IMEI? Call *#06# on your device, or go to your device settings to get it.
Have your IMEI and request number handy? You can find both in the email or text we sent you.