JUMP TO SOLUTION Solved

Original topic:

Charging Cable not recognized after Software update

(Topic created: 02-08-2022 09:20 PM)
3024 Views
userxFKb0nVGCe
Constellation
Options
Other Mobile Devices

A42 5G USBC-USBC Charging not detected after initial Software Update!

This is my 2nd Brand-New Factory Unlocked phone. 1st one I allowed the System Update immediately before trying the charge. Then it would only recognize USBA-USBC Cable. This time- I tried the USBC to USBC before I booted it up. It recognized it and charged at the "Fast" but not "Super-Fasr" rate. The phone then tried to do the System Update. I waited until overnight. Just now. I tried the very same Cable and it doesn't work. The ONLY explanation is the System update...Update... of my other Android phones work with this USBC-USBC Cable- even my 2 year old Moto G Power and Galaxy S9 - and charge at their "max" levels. That's how it should be!! Samsung told me to exchange the 1st phone. Seems like they're clueless about this issue. Any help would be appreciated

1 Solution


Accepted Solutions
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, We understand how frustrating it is when the phone will not recognize the charging cable. This article provides some troubleshooting tips. https://www.makeuseof.com/tag/fixes-android-phone-wont-charge/ If the phone will still not recognize the cable after completing all of the troubleshooting, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.

View solution in context

1 Reply
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello, We understand how frustrating it is when the phone will not recognize the charging cable. This article provides some troubleshooting tips. https://www.makeuseof.com/tag/fixes-android-phone-wont-charge/ If the phone will still not recognize the cable after completing all of the troubleshooting, then it is recommended to have the phone evaluated by a certified technician. You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by contacting customer support at 1-800-726-7864. For service outside of the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html I do apologize for any inconvenience.