I am facing trouble charging my Galaxy J7 Prime smartphone. The percentage bar instead of going up while charging is decreasing to lower battery percentage. Can anyone tell me what could possibly be wrong?
PS: I am using an authorized wired charger that I got with the J7 package.
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I really appreciate you all are having a great day. If everyone has already attempted those steps tried by @user4gRsdU5vej and you are still having this difficulty, please reach out to 1-800-726-7864 for your repair options.
If you need anything else, please let us know and our community will be happy to help!
This is really weird, have you tried wiping your cache partition? Sometimes it becomes corrupt which can cause trouble. Simply power off your device, then power it back on by holding down the Volume Up, Home/Bixby, and Power keys until it boots into the Recovery Menu. From here, use the volume up/down keys to highlight "Wipe Cache partition" and select it with the power key. This won’t delete any essential or saved data, just clear out the cached temporary files. Let me know how your device responds after performing this step!
I followed the steps given to wipe data partition and it resolve the charging problem of my j7 prime. For 2 and a half hrs my phone was fully charged. Hope it wont back charge anymore. Thanks fir your help! 👌