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user072EzAIsgz
Constellation

Charging Issues

I need help. After I updated my Samsung Galaxy J7 star it hasn't been charging correctly. It'll charge for a little and maybe go to 15% but no further. I have tried turning it on and off and factory resetting but the problem still persists. Can anyone help me it's been 2 days my phone has been like this. 

 

2 REPLIES 2
Samsung_Q7qSrzr
Astronaut

Re: Charging Issues

My J7 stopped charging at 88%. Try resetting all the apps to the default settings. Go to settings, apps and reset your default. It worked for me. Good luck.

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Samsung_SOAwJGW
Astronaut

Re: Charging Issues

Try to unplug the chrager block out of the wall and unplug the cord from the block. If that doesn't work then get a new charger. If that doesn't help then all I can say is go to a Samsung store or where you got the phone.

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