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Samsung_457KO9I
Astronaut

Contacts

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My contact names no longer show with the phone number. Have no idea who's calling . Help.

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Samsung Moderator
Samsung Moderator

Re: Contacts

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Give these steps a try: Go to your settings > applications > 3 dots in the top right corner > system apps. Look for an app called AT&T Call Protect and disable the app

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6 REPLIES 6
Samsung Moderator
Samsung Moderator

Re: Contacts

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Can I please have your full model number, baseband version, and service provider? Also, what type of device are you using?

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Msjenn
Constellation

Re: Contacts

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Same here people have been saying to disable call protect or att call protect, it's been happening since the last upgrade

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Samsung_457KO9I
Astronaut

Re: Contacts

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My service provider is at&t. I have a galaxy prime 3. Model number SM-J337A

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Samsung Moderator
Samsung Moderator

Re: Contacts

JUMP TO SOLUTION

Give these steps a try: Go to your settings > applications > 3 dots in the top right corner > system apps. Look for an app called AT&T Call Protect and disable the app

View solution in original post

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Samsung_TsxTjYs
Astronaut

Re: Contacts

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How can I merge the phone number log

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Samsung Moderator
Samsung Moderator

Re: Contacts

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@Samsung_TsxTjYs What type of device are you using?

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