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Continuously rebooting - Does not boot past Logo Screen

(Topic created: 05-26-2021 05:16 AM)
userBFMTIN20NE
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Hi all,

Yesterday I downloaded the latest update and after that my Samsung Galaxy A71 kept shutting off whenI didn´t use the phone. It would only keep it working if I was playing music or another app. After a few hours it got worse and it didn´t work at all. 

Now  (a day later) when I charge it, it continuously starting up but when the Samsung Galaxy A71 screen pops up, it shuts down again (black screen) after 3 seconds. This happens too when I reboot it with the powerbutton and volume down button (10seconds). 

What is going on and how can I fix it? 

 

Thank you

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SamsungCole
Samsung Moderator
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I would honestly recommend service repairs in order to re-flash the software. This is often a free service you can have done at your local uBreakiFix regardless of warranty coverage: https://www.ubreakifix.com/locations 


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13 Replies
TheGalaxy
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Do you have a SD card in the phone?
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userBFMTIN20NE
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No, I did pull that one out

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TheGalaxy
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Boot to recovery mode and select repair apps
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userBFMTIN20NE
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I can't boot to recovery mode, when the Samsung Galaxy  a71  (powered by knox) screen pops up, the phone shuts down immediately 😞 

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TheGalaxy
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userBFMTIN20NE
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I tried it, but when the logo appears it shuts down again immidiatley..

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TheGalaxy
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Connect to a PC. Install Samsung smart switch.
Run recovery
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userBFMTIN20NE
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Then I get the same.. I connect to laptop, the phone turns on, gets to the logo and shuts down again. (it won't connect).

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TheGalaxy
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Do you have the smart switch installed and running?
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