Original topic:

Defective phones?

(Topic created: 06-14-2022 02:14 PM)
userdM8js54s5i
Astronaut
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Other Mobile Devices

Help!!!

Back in Feb I purchased a Samsung A13 5G phone from Metro by T-Mobile. Within a few days the phone stop sending and receiving text. At first I thought it was a fluke but after several weeks/months and constant calls and visits to Metro the phone couldn't be fixed so on this past Friday the phone was returned for another A13 model and three days later, Monday 13th the same thing was happening that sending and receiving text was not working AGAIN.  How can this happen twice with the same model A13?? Are these defective? What am I missing?  

I thought originally it was Metro but 3 of my neighbors are with Metro, they have Samsung phones, the only difference is they have A32 and A20 model and not the A13. 

Thanks Maria

3 Replies
user_ams007
Samsung Care Ambassador
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I am sorry that you are having issues with your phone, I highly recommend trying to install Google carrier services from the Google play store the application will sometimes fix carrier issues with text messages, also Google messages is setup for use on Samsung phones, please try Installing the apps and then reply back if you are still having problems ok please see the attached link for the applications
https://play.google.com/store/apps/details?id=com.google.android.ims

https://play.google.com/store/apps/details?id=com.google.android.apps.messaging&hl=en_AU&gl=US
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user_ams007
Samsung Care Ambassador
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I also want to confirm that you registered your phone number correctly with Google please log in and then register your phone number and you will receive a text message saying that your phone number is fully registered https://accounts.google.com/signin/v2/identifier?passive=1209600&continue=https%3A%2F%2Fwww.google.c...
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