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Duo Charger Not Charging Galaxy Watch

(Topic created on: 9/18/20 5:51 PM)
stevenbusch
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The Duo charger has issues charging Galaxy watch. On the larger side, it flashes red when I try to charge the watch. The large side charges phone and galaxy buds no problem. 

On the samller side, when charging the watch, sometimes it will show the red light for a while, then it will blink, then go back to red, then blink or completely turn off. 

All the while, my watch is 100% dead and will not turn on. 

The smaller side has no problem charging my buds or phone. 

 

Is this duo not able to charge watches anymore? 

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SamsungRei
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Have you tried charging the watch with the original charger? If it will still not charge, please send a private message with the model code and serial number or IMEI number of the watch. http://bit.ly/2XERsky



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SamsungRei
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Samsung Moderator
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Have you tried charging the watch with the original charger? If it will still not charge, please send a private message with the model code and serial number or IMEI number of the watch. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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Gargox
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yes my watch charges fine with the original charger
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stevenbusch
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I don't know how to send you a private message. but I am using the charger that came with the device. it will charge the watch sometimes, but if it's not directly in the center, it will stop. or if I set my phone down and it just slightly gets moved, Still entirely on the ring, but just slightly off center, it will start flashing red. is it really that sensitive?
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SamsungCole
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Private messages cannot be used through the Members App, you will need to log into a web browser to be able to see and use the provided messaging link. 


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Gargox
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I'm having the exact same problem with my duo charger that I just got with my Note 20 Ultra
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userG8SySdB7fr
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I'm having the same problem with my new duo charger. My Galaxy watch is the only thing that will not charge. 

stevenbusch
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I've found that if it the watch is on the smaller ring, by itself, and set PERFECTLY, it will charge, but when it gets to around 90%, if stops