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Astronaut

Earbuds Not charging

i bought my ear buds less than a year ago and they have been great however recently the both ear bugs stopped charging. I already tried all trobleshooting possible to get it back to work but none of them worked. I need someone to look into and provide an explanation. 

2 REPLIES 2
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Comet

Re: Earbuds Not charging

did you check the contacts to make sure they are clean? does the charging case light up when charging the case?
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Samsung Moderator
Samsung Moderator

Re: Earbuds Not charging

Hello!

 

Thank you for reaching out. I would give this link a try to help with your symptom. https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-charge

 

If you are still experiencing the symptoms after this I would recommend getting your device evaluated by a technician and serviced. I would be happy to look into service options for you, could you please provide me with the model and serial number for your device in a private message to do so? https://bit.ly/2SUXRar

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