Original topic:

Facial recognition not working after update to Android 11

(Topic created on: 2/22/21 8:30 PM)
KJ W
Halo
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My Samsung A71 5G, now running Android 11, has lost facial recognition abilities. It worked perfectly with Android 10, since the update UI 3.0, it won't recognize me. I have erased and reset the facial recognition feature and tried adding the alternate look additional scans. It won't recognize me at all. 

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3 Replies
am16153
Astronaut
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I'm using a A71 5G unlocked version in US, when did you get the update to UI 3.0?
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KJ W
Halo
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About 2 weeks ago. 

am16153
Astronaut
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thanks, I keep checking. anyway to help get it sooner?
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