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Asteroid

Fingerprint Sensor Calibration Needed A50

Good morning, i have a problem with my fingerprint sensor, it started in the last update. I already tried multiple solutions like wipe cache, factory reset, resintalling the rom, nothing seems to work.

 

I run a fingerprint test (*#0*#) and got this: Flash Test N/A

How can i have fingerprint scanner working again? Thanks in advance

Screenshot_20200618-093434_HwModuleTest.jpg

3 REPLIES 3
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Samsung Moderator
Samsung Moderator

Re: Fingerprint Sensor Calibration Needed A50

Do you experience this symptom if you test your device in safe mode? 

 

Give this link a try to test your device in safe mode: 

https://www.samsung.com/us/support/answer/ANS00062983/

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Asteroid

Re: Fingerprint Sensor Calibration Needed A50

Yep, already tried that, sensor still doesnt work.

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Samsung Moderator
Samsung Moderator

Re: Fingerprint Sensor Calibration Needed A50

Thank you. I would recommend having the phone evaluated by a certified technician. Please send a private message with the full model code and the IMEI number so I may see what options are available. http://bit.ly/2XERsky



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