Solved! Go to Solution.
Welcome to the community! I understand your concerns with your fingerprint sensor not working and I will be more than happy to assist you with this. If you are having trouble using your fingerprint sensor there are a few things to consider.
I am including a link to a troubleshooting guide to assist you with getting this issue resolved http://www.samsung.com/us/support/troubleshooting/TSG01200322/.
If you are still encountering any issues after completing the troubleshooting steps, you can schedule a repair service online or visit a Samsung walk-in service center in the U.S. by using this link: https://www.samsung.com/us/support/service/
For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html