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Original topic:

Fingerprint Sensor Not Working On Galaxy A50

(Topic created: 08-10-2022 03:22 AM)
Thomas S
Astronaut
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Other Mobile Devices
I recently had the battery replaced on my Galaxy A50 and now it won't read any fingerprints and when I goto settings it says Fingerprint Sensor Needs Calibration. How do I fix this or at least recalibrate the Sensor?

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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Welcome to the community! I understand your concerns with your fingerprint sensor not working and I will be more than happy to assist you with this. If you are having trouble using your fingerprint sensor there are a few things to consider.

 

I am including a link to a troubleshooting guide to assist you with getting this issue resolved http://www.samsung.com/us/support/troubleshooting/TSG01200322/.

 

If you are still encountering any issues after completing the troubleshooting steps, you can schedule a repair service online or visit a Samsung walk-in service center.

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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Welcome to the community! I understand your concerns with your fingerprint sensor not working and I will be more than happy to assist you with this. If you are having trouble using your fingerprint sensor there are a few things to consider.

 

I am including a link to a troubleshooting guide to assist you with getting this issue resolved http://www.samsung.com/us/support/troubleshooting/TSG01200322/.

 

If you are still encountering any issues after completing the troubleshooting steps, you can schedule a repair service online or visit a Samsung walk-in service center.