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Constellation

Fingerprint not recognised on Galaxy A7

Fingerprint not recognised  no matter how many times I try! Had no problem before. Sick of it. Thinking of getting an i phone now

3 REPLIES 3
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Product Expert

Re: Fingerprint not recognised on Galaxy A7

Hello

 Can you please try to delete the finger print and re add it, let me know if that works

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Constellation

Re: Fingerprint not recognised on Galaxy A7

No it doesnt work! Constantly does not recognise  fingerprint. Thank you

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Samsung Moderator
Samsung Moderator

Re: Fingerprint not recognised on Galaxy A7

Have you tried making sure the device is updated? If your product is a non-US model, support for these models are very limited, please seek a support team for your area. You can do so by using this link: https://www.samsung.com/us/common/visitcountrysite.html Thanks!







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