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Constellation

Fingerprint sensor for A50 not working

Hello everyone! So when I first got my phone I set up the fingerprint sensor for the unlock screen and a pin number. After I used it just a few times now my phone doesn't recognize my print. Has this happened to anyone else?

5 REPLIES 5
Product Expert

Re: Fingerprint sensor for A50 not working

Hello @userFKsaWTxkHL 

Try to delete the finger print and add it again should work

 

Hope this was helpful!
Be sure to click “✓ Accept as Solution" when you find an answer that works for you.

 

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Product Expert

Re: Fingerprint sensor for A50 not working

Hello @userFKsaWTxkHL,

 

Try removing your fingerprints and reset them back up.

Set them up as you naturally hold the phone and press your fingertips on each corner of the setup sensor and a few directly on the sensor. This helps when unlocking if you don't press exactly square on the sensor.

Also, try setting two fingerprints to greatly improve how the phone accepts your scan. Keep in mind some screen protectors can hinder the scanner too.

 

Hope this was helpful!
Be sure to click “✓ Accept as Solution" when you find an answer that works for you.

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Astronaut

Re: Fingerprint sensor for A50 not working

I don't know what I'm doing

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Product Expert

Re: Fingerprint sensor for A50 not working

@Samsung_Ykm8wyd 

  • on a Home screen, swipe up from the center of the display to access the apps screen. ...
  • Navigate: Settings. ...
  • Tap Fingerprints. ...
  • Select the fingerprint to remove. ...
  • Tap Remove (upper-right).
  • To confirm, review the disclaimer then tap Remove.

 

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Product Expert

Re: Fingerprint sensor for A50 not working

Hello userFKsaWTxkHL,

 

I'm sorry to hear you're having issues with your A50 not recognizing your biometrics.

One tip that can be helpful is setting your fingerprint for the same finger two times, so it unlock a little easier.

Hope that helps!

Thank you and take care!

Expert
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