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Astronaut

GALAXY A10e

Is there a way to secure my device or update to new system? Its apr. 6th 2020 and everything on my device seems years old and malfunctions horribly. Can anyone help me please?

2 REPLIES 2
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Product Expert

Re: GALAXY A10e

Hello @Samsung_UmkQ78C , I am sorry that you feel this way about your Galaxy A10e. The reason it is the way it is presented is for simplicity purposes so customers do not feel overwhelmed navagating through apps. The way to update to a new software is by checking your settings and seeing if there are any updates. No worries I am here to help you with the malfunctions. If you could specify what seems to be the issue? In the meantime I would please ask of you to restart your phone so we can start on a clean slate. The way to do this is by holding down the volume down button and the lock screen button at the same time.  That should do a soft reset and clear any bugs that the phone might have.  Have a great day. Talk to you soon. 

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Astronaut

Re: GALAXY A10e

Ok

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