GALAXY S8 LED wallet case not working

Constellation

Re: GALAXY S8 LED wallet case not working

I have the same problem since the last OS update. Can't find a solution yet. Smiley Sad

Samsung Moderator

Re: GALAXY S8 LED wallet case not working

I am sorry to hear this. Have you tried rebooting the device? 

Samsung Moderator

Re: GALAXY S8 LED wallet case not working

@user6N56NBZY4Q: Just checking in to see if you were able to reboot your device. 

Asteroid

Re: GALAXY S8 LED wallet case not working

Rebooting does not clear this problem, in fact, I went into the Samsung specialist at my local Best Buy store (where I purchased the case) and he wasn't able to fix it either. My case was still under warranty but I don't have the original packaging for it (likely tucked away in a moving box).

 

He suspected something to do with NFC, but troubleshooting those settings also didnt resolve. 

 

Also, the phone does register when it is in the case, as I have options to match theme colors to the case, and options to edit the led icons -- and it operates as expected with a clear-vue type case. 

 

The phone has been rebooted several times, cache cleared, etc - and I am up to date on all software and security as well.

 

Asteroid

Re: GALAXY S8 LED wallet case not working

Safe mode didnt clear it up for me either. Smiley Sad

Constellation

Re: GALAXY S8 LED wallet case not working

Same problem for me after the g950fxxu2cred update. 

Samsung pls fix.

 

 

Constellation

Re: GALAXY S8 LED wallet case not working

Is there any chance that Samsung might listen to their customers and do something about this? I'm another customer that bought one of these offical samsung accessories only for it to stop working after the update. I've tried everything I can find on google (even went to the length of factory restoring). I can't find any solutions put forward by Samsung. Poor customer service guys! 

Constellation

Re: GALAXY S8 LED wallet case not working

I want to toss my hat into the ring as I am too impacted. The only thing I have not tried is a factory reset.

Astronaut

Re: GALAXY S8 LED wallet case not working

Have the same problem. Led stoped working after last update. Cant find a way to fix it.

Constellation

Re: GALAXY S8 LED wallet case not working

I have the same problem, did a reset with the setting reset with one of the samsung representetative but did not clear the issue.