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Constellation

Galaxy 3 watch reactivation lock stuck after software update

Galaxy 3 watch reactivation lock stuck after software update.

My watch keeps giving the message -

"reactivation lock is on" or

"couldnt unlock wach. Try Again?" or

"The account youre signed into insnt the one you used to lock you phone." 

 

I can log into https://findmymobile.samsung.com and see the watch and log out of the device but I still cant connect the watch back to the phone.  I bought the watch new and onluy used it on this phone.  

 

It seems the update reset the phone and locked me out.  

1 REPLY 1
Constellation

Re: Galaxy 3 watch reactivation lock stuck after software update

I tried Samsung support, 3x they put me pn hold for 40ish minutes and hung-up with no call back. Only suggestions I got was to take it to in to a 3rd party for repair. Support was clueless.  I wont buy from this brand again, we had the same trouble wiht our appliance set and TV.  I though Samsung was a good brand buy there have very low grade customer service.

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