Rec'd my new Galaxy A10E yesterday. Set the clock alarms to wake me this moring. The Dismiss button would not respond. Since the Dismiss button would not respond, I pressed the side on/off button on side of phone. That action snoozed the alarm. I then went to Alarms and shut it off. I want to be able to use the Snooze and Dismiss buttons on the front of my phone when using alarms. I hope this is a setting issue I really like the phone size and weight.
Any suggestions from the community here would be great. I just tried Chat and called the customer service and no help at all. I am very surprised they were not able to help. This is my first Samsung phone and if I can't get this resolved, it will be my last.