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Galaxy A10E Clock alarm buttons won't work

Rec'd my new Galaxy A10E yesterday. Set the clock alarms to wake me this moring. The Dismiss button would not respond. Since the Dismiss button would not respond, I pressed the side on/off button on side of phone. That action snoozed the alarm.  I then went to Alarms and shut it off.  I want to be able to use the Snooze and Dismiss buttons on the front of my phone when using alarms. I hope this is a setting issue I really like the phone size and weight.


Any suggestions from the community here would be great.  I just tried Chat and called the customer service and no help at all. I am very surprised they were not able to help. This is my first Samsung phone and if I can't get this resolved, it will be my last.