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Galaxy A10e issues messaging

(Topic created: 10-18-2021 09:10 AM)
usergnrrvHtihN
Constellation
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I have issues text message and whats app when in certain locations on Galaxy A10e

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usergnrrvHtihN
Constellation
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I did have help from samsung tech, who suggested going into settings, apps, to the text messaging app settings, and clear cache.
In addition, tracfone tech suggested also go to settings; on A10e  go to general management; then scroll down and choose Reset; and Reset network settings!!
I also found on my own, that in settings, Connections; then in Wi-Fi calling; there is a choice for Roaming network preference,  well it was on cellular preference, i changed it to WiFi, since there is no cell service at my problem location and we rely solely on the wifi there
Hope this may help someone else as well!

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coopaloop
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Maybe gov is blocking them
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usergnrrvHtihN
Constellation
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Gov intervention is always a possibility, but only occurs at the building where i work, and no one else has this issue, at this site

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Solution
usergnrrvHtihN
Constellation
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Other Mobile Devices

I did have help from samsung tech, who suggested going into settings, apps, to the text messaging app settings, and clear cache.
In addition, tracfone tech suggested also go to settings; on A10e  go to general management; then scroll down and choose Reset; and Reset network settings!!
I also found on my own, that in settings, Connections; then in Wi-Fi calling; there is a choice for Roaming network preference,  well it was on cellular preference, i changed it to WiFi, since there is no cell service at my problem location and we rely solely on the wifi there
Hope this may help someone else as well!

View solution in context

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