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Galaxy A11 - I turned off the WiFi calling and now it will not turn back on

(Topic created: 06-02-2021 08:39 AM)
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When i first got my a11 i had wifi call turned on i turned it off now it wont come back on.

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SamsungRei
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I understand how frustrating this may be. What is happening when you select the slider to turn on the WiFi calling? Have you tried clearing the app cache for the Wi-Fi calling app? https://www.samsung.com/us/support/answer/ANS00077611



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It just spins color grey never connects says may take a minute but never connects
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I took the sim card out ,cant find it wouldve screen shot it
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SamsungRei
Community Manager
Community Manager
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I understand. Regretfully, troubleshooting really wouldn't be available without the SIM card. Wi-Fi calling would require access to an active number to make the call and then routes the call through wifi.



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