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Original topic:

Galaxy A11 Phone and texts not working randomly

(Topic created: 07-23-2021 03:22 PM)
userXupjWFc4tg
Astronaut
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Other Mobile Devices

I purchased the Galaxy A11 in October 2020. So, it is still under the one year warranty.  In May the phone started dropping calls and then I am randomly unable to call. When someone calls me it picks it up and hangs up over and over until I turn off the phone. Then the texting randomly won't send. 

I have had technician's reset to factory settings and a new sim card as well. When I took it to the Samsung required repair center called Ubreak Ifix. They said Samsung will not give then the correct software to repair my phone. I AM VERY FRUSTRATED!!!! I may never buy a Samsung product again. 

I WANT HELP  FROM SAMSUNG NOT PEOPLE WHO ARE AS FRUSTRATED AS I AM.

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SamsungAdam
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thank you for reaching out. I can certainly understand your frustration and would be happy to assist you further. I would recommend a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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SamsungAdam
Samsung Moderator
Samsung Moderator
Options
Other Mobile Devices

Thank you for reaching out. I can certainly understand your frustration and would be happy to assist you further. I would recommend a software reflash. Can you please provide me with the following information in a private message: https://bit.ly/3fbRevo

 

Full Name:
Physical address (including city, state, and zip code):
Email Address:
Best Contact Number:
Alternate Telephone Number: (If Available)
Model Code:
Serial/IMEI Number:


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in context

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