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Original topic:

Galaxy A11 camera not working

(Topic created: 11-25-2020 05:57 PM)
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userk7h6qt5rGR
Asteroid
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My galaxy a11 updated yesterday and now I can't use my camera. Whenever I try to open it,  I get the message "security policy restricts use of camera" how do I fix this? 

User_name
Black Hole
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do you have t-mobile? and did you use any other 3rd party apps that use camera before you opened the stock camera app?

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User_name
Black Hole
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did you by any chance enable "Sensors Off" in the Developer options?

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userk7h6qt5rGR
Asteroid
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I don't think I did. all I did was update my phone
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User_name
Black Hole
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hmmm.. could you check if it's in the quick panel tho? 

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Trays
Astronaut
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I checked and it nor enabled and still not workjng
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user9b4TkyXK2a
Constellation
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I did and I disabled video calls as well and still have the same problem. Can't I just Uninstaller the latest update from Samsung?

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usergY9dFakbCd
Astronaut
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New phone today and Camera is not working.  Security policy restrictions. I spent two hours on phone with Samsong and we had NO LUCK.

 

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userk7h6qt5rGR
Asteroid
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I had to factory reset my phone and now it works
userYdaCFwZeSV
Astronaut
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I spoke with customer support. Go in reverse order the apps you have downloaded, even from google play store, uninstall them. You will find the incompatible one that triggers security. Better than a factory reset and loss of your data. Spread this to another link if you can! G2G to work, peace 🖖.

GSR75
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How do you know what order they were installed in?
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