JUMP TO SOLUTION Solved

Original topic:

Galaxy A11 camera not working

(Topic created on: 12/20/20 7:43 PM)
userk7h6qt5rGR
Asteroid
Options
Other Mobile Devices

My galaxy a11 updated yesterday and now I can't use my camera. Whenever I try to open it,  I get the message "security policy restricts use of camera" how do I fix this? 

Options
Other Mobile Devices

do you have t-mobile? and did you use any other 3rd party apps that use camera before you opened the stock camera app?

0 Likes
Options
Other Mobile Devices

did you by any chance enable "Sensors Off" in the Developer options?

0 Likes
userk7h6qt5rGR
Asteroid
Options
Other Mobile Devices
I don't think I did. all I did was update my phone
0 Likes
Options
Other Mobile Devices

hmmm.. could you check if it's in the quick panel tho? 

0 Likes
Trays
Astronaut
Options
Other Mobile Devices
I checked and it nor enabled and still not workjng
0 Likes
user9b4TkyXK2a
Constellation
Options
Other Mobile Devices

I did and I disabled video calls as well and still have the same problem. Can't I just Uninstaller the latest update from Samsung?

0 Likes
usergY9dFakbCd
Astronaut
Options
Other Mobile Devices

New phone today and Camera is not working.  Security policy restrictions. I spent two hours on phone with Samsong and we had NO LUCK.

 

0 Likes
Solution
userk7h6qt5rGR
Asteroid
Options
Other Mobile Devices
I had to factory reset my phone and now it works

View solution in context

userYdaCFwZeSV
Astronaut
Options
Other Mobile Devices

I spoke with customer support. Go in reverse order the apps you have downloaded, even from google play store, uninstall them. You will find the incompatible one that triggers security. Better than a factory reset and loss of your data. Spread this to another link if you can! G2G to work, peace :vulcan_salute:.

GSR75
Astronaut
Options
Other Mobile Devices
How do you know what order they were installed in?
0 Likes