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Original topic:

Galaxy A21 has not received Android 11

(Topic created: 06-19-2021 06:35 AM)
kjthebot
Astronaut
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Still is outdated when is the update coming for Android 11 or 12 I have a new phone from last year it shouldn't be outdated

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SamsungRei
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Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



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ABackwardsRT
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?
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kjthebot
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Its outdated
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ABackwardsRT
Astronaut
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If it's a new phone how is it outdated?
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kjthebot
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The software is old it should be android 11 or 12
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ABackwardsRT
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Did you update the phone?
Jw-83
Halo
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Go into settings and scroll down until you see software update and check for the latest update.
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SamsungRei
Samsung Moderator
Samsung Moderator
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Other Mobile Devices

Thanks for your inquiry. Once available, updates are released to Carriers and thereafter, it is at the Carriers' discretion to release the update to customers. Since updates are released by Carriers in waves, we’re unable to determine when your device will receive an update. We appreciate your loyalty.



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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