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Galaxy A31 Charging Point melted

(Topic created: 07-09-2021 04:08 AM)
userLx7IkS1D74
Constellation
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I had my phone plugged in to charge over night, and when I woke up in the morning the phone was really hot and completely melted around the charging port. The USB-C connection is now completely lodged in there. What should I do?

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LongHiker
Samsung Care Ambassador
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@userLx7IkS1D74 I would not recommend getting an open flame anywhere near your phone. 

Visit your local https://www.ubreakifix.com/ and have them determine what needs to be done. Removing the USB connection from the port may only be part of the solution. 

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Volcano0201
Astronaut
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Lucky that a fire :fire: did not happen with the charger being over heated now
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LongHiker
Samsung Care Ambassador
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Other Mobile Devices

@userLx7IkS1D74 I would not recommend getting an open flame anywhere near your phone. 

Visit your local https://www.ubreakifix.com/ and have them determine what needs to be done. Removing the USB connection from the port may only be part of the solution. 

View solution in context

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