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Astronaut

Galaxy A5 - Aug 2020 update causing screen problems

I allowed the automatic install of the most recent update a couple of days ago.

 

My phone was working just fine before.  

 

Now when I am on video calls it sometimes switched to full screen and I lose access to all controls and cannot minimise screen or hang up call.  Can't do anything unless the other party ends to call, or I turn the power off.

 

I am not aware of changing any settings that could cause this, so I am assuming it was the update.

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Samsung Moderator
Samsung Moderator

Re: Galaxy A5 - Aug 2020 update causing screen problems

Thanks for reaching out. This forum is for support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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