Original topic:

Galaxy A50 Pausing all videos and media randomly

(Topic created: 11-19-2020 11:54 AM)
Other Mobile Devices

Hello, I have had this Phone about 3 weeks now, and all of a sudden Youtube videos stop, Iistening to music in my car and my phone randomly drops the connection and pauses the music.  Ive tried different apps to no avail.   A reboot fixes the issue then come right bcak after a few mins of playing media.. 


Also have an issue with the sound of my phone lowering and raising by itself ? 

1 Reply
Samsung Moderator
Samsung Moderator
Other Mobile Devices

I would recommend wiping the cache partition on your device. The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly. Give these steps a try: 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Android logo displays, release all three keys.
  4. An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device

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