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Astronaut

Galaxy A50 caller cannot hear me

I just bought a galaxy A50 a month ago and already having major issues and the repair shop said everything test ok. But when I am on the phone the person I am talking to or trying to talk to cannot hear me unless I am on speaker phone. I have read this is a very common problem. Someone please tell me how to fix this. I cannot be without a phone for weeks at a time to send it in PLEASE PLEASE HELP

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Samsung Moderator
Samsung Moderator

Re: Galaxy A50 caller cannot hear me

Hello!

 

I can understand wanting to use the phone without being on speaker. I would like to assist you with this, are you able to hear audio when listening to a voice record in Samusg Voice or watching a video that was recorded on the device? I would recommend recording a new video and voice to test this. 

 

 

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