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userzyS6TlkyYP
Asteroid

Galaxy A50 camera problems

I just bought my galaxy A50 2 weeks ago right before traveling to scotland and from day 1 I've had issues with my front facing camera. These lines and strips keep coming through and they are especially a problem in low light. I'm not sure what to do about it, and I think I missed the timeframe to return the phone since I was traveling.

6 REPLIES 6
user7bNg638MHS
Constellation

Re: Galaxy A50 camera problems

Is your problem solved now?

Because I'm also facing the same problem.

@userzyS6TlkyYP 

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userzyS6TlkyYP
Asteroid

Re: Galaxy A50 camera problems

I'm afraid not. I have contacted samsung multiple times with no solution. my phone is still under warranty and I wish they could just replace it. customer service is very frustrating 

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Samsung Moderator
Samsung Moderator

Re: Galaxy A50 camera problems

Hey guys!

Have you already tried clearing the cache of your camera application?

Settings>Applications>Camera>Storage>Clear cache and restart your device?


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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userzyS6TlkyYP
Asteroid

Re: Galaxy A50 camera problems

tried that,  didn't work

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Samsung Moderator
Samsung Moderator

Re: Galaxy A50 camera problems

Hey there! 


I would be happy to look into your concerns. 


Can you please send me a private message with the below information here at this link: http://bit.ly/2GH8URL


Model code:
(15)Digit IMEI Number:
 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

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useriTG7EtD4cF
Astronaut

Re: Galaxy A50 camera problems

Hi! I also have the same problem. I always update the software. Im not sure what's wrong with my phone. Can you help me please? Thanks

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