Original topic:

Galaxy A50 loses connection when leaving wifi

(Topic created: 06-13-2021 09:15 AM)
Stubs
Astronaut
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Whenever I leave a place that I'm connected to wifi, I lose data connections and have to restart my phone to get back my data and phone connection. Any suggestions?
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Diaboyos
Supernova
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Are you using a vpn?
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Stubs
Astronaut
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No not on this phone.
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Blue7
Sun
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which carrier? contact the carrier and see if they can help 

also, submit an error report via samsung members app (members app > + button > error report) when it loses data connection again after disconnecting from wifi 

SamsungJace
Community Manager
Community Manager
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Please reach out to your carrier directly regarding this, they should be able to help reset/refresh your APNs. 


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luketex
Astronaut
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Our two A50's on Xfinity Wireless have done the same since January, after an update. This seems to be a common issue with this phone. Turning off wifi calling seems to fix the problem, or turn airplane mode on then off when it happens. Those are just workarounds, Network or factory resets don't work.
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