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Original topic:

Galaxy A52S 5G, Phone freezes and reboot right after camera app opened

(Topic created: 06-19-2022 05:58 AM)
userP2jnf2Dh41
Constellation
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Other Mobile Devices

Hi. Since two, three days my phone started suffering from freezing just after camera app was open.

 

It occurs in different scenarios (purely random):

  1. Immediately after Camera app was open
  2. Few seconds after
  3. From time to time camera allows to take one, two photos, then it freezes
  4. Quick open camera (double tap on side button) usually freezes

Phone freezes completely and either forced reboot is necessary or it shuts down itself.

Basically it makes one of its core features unusable and sets up high risk of losing data by accidental camera open.

 

I've tried most of suggestions found over internet including:

  1. Resetting camera preferences together with data & cache wipe
  2. Leaving the phone turned off for certain amount of time
  3. Today I've even performed factory reset

None of that helped.

Problem began like two days ago, there was no major software update, no manual software modifications, no physical accident such as getting phone wet, fall damage or high temperature.

 

Occurs on: Galaxy A52S 5G

Android 12, OneUI 4.1 March Update

 

Are there any solutions, known bugs or is it hardware malfunction and I should contact authorized service?

1 Solution


Accepted Solutions
Solution
dpickett_18
Nebula
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Other Mobile Devices
Try this. Turn off the device. After its powered off, Press and hold the Volume Up key and the power button at the same time. When the android logo appears release all buttons. After the next screen comes up use the volume down key to navigate to "wipe cache partition", use the power key to select this option. After its complete, if there is an option for "repair apps" do that. If not just navigate to "reboot system" use the power key to select.

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2 Replies
Solution
dpickett_18
Nebula
Options
Other Mobile Devices
Try this. Turn off the device. After its powered off, Press and hold the Volume Up key and the power button at the same time. When the android logo appears release all buttons. After the next screen comes up use the volume down key to navigate to "wipe cache partition", use the power key to select this option. After its complete, if there is an option for "repair apps" do that. If not just navigate to "reboot system" use the power key to select.
userP2jnf2Dh41
Constellation
Options
Other Mobile Devices

Hello. So far it helped. I've applied your fix (both actions) and so far (one day) there was not a single freeze.

Previously I've found suggestion just to wipe the cache partition, but it did not help alone.

Together with repair apps it might have helped. Is it known what this option does under the hood that might have solved the issue?

Anyway, thank you very much, because if the issue is not even fixed or I'll face it in near future, this action heavily reduced the number of freezes (at this moment to 0 :)).

Thank you.