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Original topic:

Galaxy A71 blocks incoming calls after update

(Topic created: 12-12-2022 11:03 AM)
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userE6HfkolcO7
Constellation
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There is not a forum for A71 so I chose s21. I updated my phone last Thursday and it started blocking all incoming calls. If I turn off spam protection the calls ring through. This looks like a bug. Any help out there?
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fook
Astronaut
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I should have added: phone version is 13.1.23.2; call version is 13.3.01.1.

fook
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This is my post. I don't know why the original post shows as from someone else I don't know.

KennewickMan
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Because when you posted that, you hadn't changed your username.
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KennewickMan
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Also, see my post **ISSUES AFTER ANDROID 13**
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fook
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I tried the steps you outlined: and it made no difference. Incoming calls are still blocked when spam protection is enabled. I need to figure out how to contact samsung support.

Solution
KennewickMan
Black Hole
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Spam/ scam protection is usually a carrier service add-on. Try contacting them as well.
fook
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Thanks. I'd already contacted them. They told me to contact samsung. Will try them again.