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Galaxy A71 internal speaker and mic cut out when ansering a call

(Topic created: 10-20-2023 06:14 AM)
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IanT65
Constellation
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Other Mobile Devices

A few weeks ago the internal mic and speaker started to cut out when I answered a call. If I reset or restart the phone it works again for a random period and then they will cut out again when I answer a call.

If I switch to the external speaker I can hear the caller but they still can't hear me.

Does anyone have any suggestions as to what would cause this or how to fix it?

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Samsung_Moderator
Community Manager
Community Manager
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Other Mobile Devices

Hello IanT65, Welcome to the Community. We understand the frustrating of the mic and speakers not working on the phone.

Try the steps here for troubleshooting the speaker(s) of the phone: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

This link provides steps for troubleshooting the mic: https://www.samsung.com/ph/support/mobile-devices/how-to-fix-audio-and-microphone-issues-on-your-gal...

If you have tried the troubleshooting and are still experiencing concerns with the speakers and mic, we recommend having the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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Samsung_Moderator
Community Manager
Community Manager
Options
Other Mobile Devices

Hello IanT65, Welcome to the Community. We understand the frustrating of the mic and speakers not working on the phone.

Try the steps here for troubleshooting the speaker(s) of the phone: https://www.samsung.com/us/support/troubleshooting/TSG01001255/

This link provides steps for troubleshooting the mic: https://www.samsung.com/ph/support/mobile-devices/how-to-fix-audio-and-microphone-issues-on-your-gal...

If you have tried the troubleshooting and are still experiencing concerns with the speakers and mic, we recommend having the phone evaluated by a certified technician.

You can use the following link to find a list of service centers in the U.S. that can do the repair: http://www.samsung.com/us/support/service/location or by calling customer support at 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html

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