Original topic:

Galaxy Buds Pro won't work stay on during phone call

(Topic created on: 2/19/21 1:11 PM)
userE8ipvRb4TG
Constellation
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Other Mobile Devices

I have a new S21 Ultra phone and the Galaxy Buds Pro

The earbuds easily connect with my phone and work flawlessly for music.

Unfortunately when I make or answer a call the blue tooth connection stops.  I'll tap on blutooth in the phone app and it will start working for a few seconds and then stop.  I've tried this and it does it again and again.  They won't stay working.  As soon as the phone call is over, they will start playing music again.  

I've updated the software and reset the earbuds and neither of those things resolved the issue.

I really need to get these things working for phone calls since this new version of the S21 won't accept a good-ole reliable corded headset.  PLEEEEEEASE help!

2 Replies
chibandit44
Astronaut
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same issue mostly. I listen to the audible app. The Buds+ will play for about 30 seconds to a minute, then stop.
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SamsungMoon
Samsung Moderator
Samsung Moderator
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Hello!

 

Thank you for reaching out. Have you been able to rest your buds? You can do so by following the steps in this link. https://www.samsung.com/us/support/answer/ANS00078085/

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