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Constellation

Galaxy Buds no longer wirelessly charge

My earbud are not charging wirelessly anymore on my Samsung dual charging dock, my Samsung Galaxy S10+ or any wireless charger. Wired charging is working fine when I have the cable plugged in, but the wireless charging to the case doesn't work. It seems to stop working after the latest update to the buds.

 

The case holds a charge fine, since it still charges the earbuds when they are low.  I've only has my buds for about a month and half and they are now having this issue of not wirelessly charging. Please help.

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galaxy Buds no longer wirelessly charge

Thank you for reaching out. I would be happy to assist you further. Can I please have your full model number and serial number in a private message: http://bit.ly/2JH2rq2

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