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Astronaut

Galaxy J3 2017 screen is broken. How I can backupmy files?

My Galaxy J3 screen is broken. It is not responding at all. How can I back up my information if my phone is protected with a pin. I tried to connect to my laptop but I cannot access the phone's storage.

I already removed the SD car but I have impotant information that I need to recover.

Thanks for your help.

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Samsung Moderator
Samsung Moderator

Re: Galaxy J3 2017 screen is broken. How I can backupmy files?

Regretfully, the only option would be to visit a service location to see if they can retrieve the data from your phone. https://www.samsung.com/us/support/service/



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