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userknH6sybfqM
Asteroid

Galaxy J3 Question

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Hello, all. First time on this forum. I have a new Galaxy J3 smartphone, with which I'm generally pleased. However, I tried recently to set up a digital wallet, but found I couldn't do so because the phone doesn't have NFC installed (near field communication). If I look up specs for my J3 it appears it should have this installed. What do you think the problem is? are there certain variants of this particular model that do have NFC? If not, why is NFC missing on my phone? Thanks in advance.

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userknH6sybfqM
Asteroid

Re: Galaxy J3 Question

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Thanks, Leinz. I figured as much. I can probably live without NFC, but it would have been nice to set up a digital wallet.

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7 REPLIES 7
Samsung Moderator
Samsung Moderator

Re: Galaxy J3 Question

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I'll be happy to look into this further. Will you please provide the full model code of the phone?

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userknH6sybfqM
Asteroid

Re: Galaxy J3 Question

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The info I got off the phone is: SM-J337V. Hope thar helps, and thank you...Ed

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userjJIo9xS9w8
Astronaut

Re: Galaxy J3 Question

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Btw I've had a j3 it's the worst model ever . Uou should get a note the battery last longer

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userknH6sybfqM
Asteroid

Re: Galaxy J3 Question

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Thanks for the suggestion, but my model J3 is too new for me to go out and purchase another model. BTW, battery life is acceptable for me.


@userjJIo9xS9w8 wrote:

Btw I've had a j3 it's the worst model ever . Uou should get a note the battery last longer


 

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Samsung Moderator
Samsung Moderator

Re: Galaxy J3 Question

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Thank you for that information. Can I please have your IMEI in a private message so I can provide more accurate troubleshooting step: http://bit.ly/2JH2rq2

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Highlighted
Samsung Care Ambassador

Re: Galaxy J3 Question

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The Galaxy J3 V (J337VZKAVZW) lacks NFC. This feature is omitted from its official page, carrier's site, and manual. I also found an old comment from a representative: "Great question Pete. The Galaxy J3 V 3rd Gen does not have the NFC feature. This link includes more information about the device. Thank you for reaching out to us."


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userknH6sybfqM
Asteroid

Re: Galaxy J3 Question

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Thanks, Leinz. I figured as much. I can probably live without NFC, but it would have been nice to set up a digital wallet.

View solution in original post

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