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userGgOxX9F0IQ
Constellation

Re: Galaxy J3 Screen Timeout Issue

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 I'm in California, how does Samsung get away with selling junk that consistantly doesn't work? I now own this piece of junk(6days and joyously counting, sigh), thanks to the T mobile contract, and I have gotten to make 2 phone calls, and watched endless calls missed because a cloud pops up and I'm not allowed to see the green and red buttons, before the screen goes black,  AGAIN. 

 Samsung sells this junk without a users manual, so therefore that gives them the right to employee people to answer the phones that can't speak English(yeah I know it didn't make sense to me either).  By the way that is a LIE about random phone centers, in 3 days I had called Samsung 63 times, and all 63 times it went to the phillipines. I have spent entire days on hold with Samsung attempting to get this piece of junk to even function as a phone. I think when I'm finished with Samsung they will provide every user with a manual(at the time of sale), or the Department of Consumer Affairs will fine them out of business.  Thanking you in advance for your attention.

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hjhood
Constellation

Re: Galaxy J3 Screen Timeout Issue

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Astronaut- I have the same sudden timeout problem - only in my case it is immediate.  The moment I logon, the J3 LogsOff.  Plus the phone no longer provides toll quality voice.  There a few other problems all of which have developed in the J3 since the Android 7.1.1 was installed.

 

The J3 did have a number of issues to begin with but were resolved after numerous phone calls and finally replacing the SIM card with one that addressed AT&T instead of T-Mobile/Verizon.  Then after a several months with the new SIM card and old Android 6.0.1 and the reception problems corrected - the Android 7.1.1 was downloaded. 

 

Then these voice and timeout problems occured.  It has to be in the software - not the J3.  (But maybe both!)

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hjhood
Constellation

Re: Galaxy J3 Screen Timeout Issue

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Go to samsung.com and look for file: Samsung_Galaxy_J3_User_Guide.pdf
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userHvvYQ2RpJv
Astronaut

Re: Galaxy J3 Screen Timeout Issue...a fix that worked for me

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My phone is a brand new j3 Luna pro. Stay alive did not work for my phone. It went dark after 10 seconds no matter what I did, so I searched for other softwares, found several and installed 3 or 4 activating them all. I have uninstalled one called Caffeine and another one, but still have three installed and active. Two of them are called Keep Screen On....one has a light bulb icon, the other a Sun smiley face. The third is just called Screen On. I wanted my phone to time out only when I tell it to, one of these three is working...not sure which, so I suggest you try one at a time. I was so frustrated by that time that I just downloaded them all and activated them all. It WAS A VERY ANNOYING problem to experience with a brand new phone!

Jeanne

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user8CYHaqL24v
Constellation

Re: Galaxy J3 Screen Timeout Issue

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Did not work for me

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user3xH4sQZUNM
Astronaut

Re: Galaxy J3 Screen Timeout Issue

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layar hitam

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user5XXBKfZUHt
Constellation

Re: Galaxy J3 Screen Timeout Issue

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My phone doing same thing tried everything even safe mode setting set to 30 minutes. Did factory reset cleaned cache partition still times out in 5 seconds.

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Supernova

Re: Galaxy J3 Screen Timeout Issue

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Oh wow, alright. In that case, go ahead and backup and reset the phone. Let me know if the time out still doesn't adjust properly. 


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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user34tAA34aCn
Asteroid

Re: Galaxy J3 Screen Timeout Issue

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So, nothing to add SamsungMel?

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userTTdYwZVLE8
Constellation

Re: Galaxy J3 Screen Timeout Issue

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Spoiler
Which J3 phone is this ?

Is this a J3 Prime , or Emerge, or J3 2016  or J3 what ?

  I was today bout to buy  a J3 Prime thru MetroPcs.     I hope this is a bug and worked out.

   Nobody asked what vers Android are problem phone running?   I believe J3 Prime comes with Nougat 7.0.   

Need more info....

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