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Constellation

Re: Galaxy J3 Screen Timeout Issue

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Which J3 phone is this ?

Is this a J3 Prime , or Emerge, or J3 2016  or J3 what ?

  I was today bout to buy  a J3 Prime thru MetroPcs.     I hope this is a bug and worked out.

   Nobody asked what vers Android are problem phone running?   I believe J3 Prime comes with Nougat 7.0.   

Need more info....

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Re: Galaxy J3 Screen Timeout Issue

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Mine is the Boost Mobile Samsung J3 Emerge with Android 6.0.1

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Constellation

Re: Galaxy J3 Screen Timeout Issue

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I have a J7 and have the same problem

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Cosmic Ray

Re: Galaxy J3 Screen Timeout Issue

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Here's a good solution. Turn off your battery saver app that's built in and then set your screen time off delay. It works Everytime.

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Constellation

Re: Galaxy J3 Screen Timeout Issue

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I currently am using a Samsung j3 prime with a 7.0 nugget os from metro pcs and have had no issue with the screen timing out at 30 sec. Mine status on for 2 min. So either the bug had been fixed or out didn't apply to the j3 prime.

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Astronaut

Re: Galaxy J3 Screen Timeout Issue

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I just got the J3 Prime from T-Mobile yesterday. My phone times out after 10 sec. Definitely taking it back today.

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Constellation

Re: Galaxy J3 Screen Timeout Issue

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I've discovered the solution after returning one  Samsung J3 phone and getting ready to send back a second Samsung J3 and a Samsung J7 phone;While doing the "Factory Reset" ,I said to myself, "this can't be happening to three phones", so after doing a factory reset, guess what!,the 'timeout issue" went away on both phones! Someone should send this to Samsung so they can notify their clients !

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Asteroid

Re: Galaxy J3 Screen Timeout Issue

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It applies to my J3 Prime from Metro PCS which is also running 7.0 NOUGAT. So, no, it was fixed, and yes it applies to the same phone. Just because your phone is not having the same issue DOES NOT mean it was resolved for every other phone out there....

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Constellation

Re: Galaxy J3 Screen Timeout Issue

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Still not fixed

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Constellation

Re: Galaxy J3 Screen Timeout Issue

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Im experiencing SAME issue with my brand new GalaxyS9. Please Samsung fix and update the software ASAP.

I love my phone and everything about it bit this issue is SUPER annoying and inconvenient. 

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