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Constellation

Galaxy J3V Port melted

My wife have been very happy Samsung phone owners for over 10 years. We upgraded to a Galaxy J3V a couple years ago. Yesterday I was charging the phone in a USB port using the original cable. It had been plugged in less than an hour. When I went to unplug it I noticed an acrid smell and the phone said it was overheating. I checked the charging port and it had melted some of the plastic. I was able to turn the phone on but can no longer use the charger. What are my options for fixing the phone or does it need to be replaced? 

1 REPLY 1
Samsung Moderator
Samsung Moderator

Re: Galxay J3V Port melted

Thank you for reaching out. I'll be happy to look into this for you. Please send a private message with the full model code and the IMEI number of the phone. http://bit.ly/2XERsky



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