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Asteroid

Galaxy J6 Android 10 update video playback glitching (color bug)

There are many forum posts about how the latest Android 10 update broke video, and gif playback on these devices Including MY Device as well, Samsung please have a look after it, its been like this for more than 3 weeks now, our devices are nearly unusable.

 

All apps are affected, most of them partially, most of them all-time affected with these glitching issues.

 

2 REPLIES 2
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Constellation

Re: Galaxy J6 Android 10 update video playback glitching (color bug)

Is it the same problem as mine?

photo_2020-07-07_14-12-07.jpgphoto_2020-07-07_14-12-01.jpgMine is A6, and it happens to a lot of applications too. My A6 automatically updated to Android 10.

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Samsung Moderator
Samsung Moderator

Re: Galaxy J6 Android 10 update video playback glitching (color bug)

Have you tried wiping the cache partition on your device?

 

The system cache partition stores temporary system data. It's supposed to allow the system to access apps more quickly and efficiently, but sometimes things get cluttered and outdated, so a periodic cache clearing can help make the system run more smoothly.

 

Give these steps a try to wipe the cache partition on your device: 

Turn off the device.
Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
When the Android logo displays, release all three keys.
An 'Installing system update' message will show for 30 - 60 seconds before the Android system recovery menu options appear.
Press the Volume down key several times to highlight wipe cache partition.
Press Power key to select.
Press the Volume down key to highlight yes, them and press the Power key to select.
When the wipe cache partition is complete, Reboot system now is highlighted.
Press the Power key to restart the device


Please let me know if you continue to experience these symptoms.

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