3 weeks ago
I also tried factory reset and several restart but still not working. So sad right now. 😭 help please.
3 weeks ago
I am having the same problem with my Galaxy j7 Pro. I am from India and I updated my phone 2 days ago and now the touch screen is not working. I have been to several samsung service center but they also couldn't find the solution. Please someone do something about this.
a week ago - last edited a week ago by SamsungCole
Depending on your device and issue, some of these steps may not work.
It is possible, that some of the phones in this thread have a hardware issue with the screen versus a software issue with it not responding to touch.
Please be advised that flashing the ROM or rooting the device will void your warranty.
If none of these steps resolve the issue, it will require service repairs.
a week ago
@user5nW38iWJAr If none of these steps resolve the issue, it will require service repairs.
This problem is only when the Touch Screen is not made of AMOLED.
May be it is of TFT , may be the touch screen was damage and was replace by a cheap material touch screen or the Mobile phone is not genuine, high copy etc...
All the Samsung with AMOLED Touch screen is working corectly with Oreo 8.1...