Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

SOLVED
Astronaut

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

Same problem


@userOMDVYuEwNk wrote:

I also tried factory reset and several restart but still not working. So sad right now. 😭 help please.


 

Astronaut

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

I am having the same problem with my Galaxy j7 Pro. I am from India and I updated my phone 2 days ago and now the touch screen is not working. I have been to several samsung service center but they also couldn't find the solution. Please someone do something about this.

Constellation

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

Same here. My mobile stopped working after updating latest version software. Why they give such updates if it doesn't support mobile. Please help for the same. if you know. 

Astronaut

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

Also had the same issue. My friend downgraded my phone back to android 7 and it is free of charge. From cavite

Samsung Moderator
Solution
Accepted by SamsungGill (Samsung Moderator)
a week ago

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

[ Edited ]

Hello everyone,

 

Depending on your device and issue, some of these steps may not work.

 

It is possible, that some of the phones in this thread have a hardware issue with the screen versus a software issue with it not responding to touch.

 

Please be advised that flashing the ROM or rooting the device will void your warranty. 

 

Troubleshooting:

  • Try charging your phone for an hour

 

  • Try holding down the power button for 20 seconds

 

  • Try booting into Safe Mode:
    1. Turn off the phone
    2. Press and hold the Power key past the screen with the device name.
    3. When 'SAMSUNG' appears on the screen, release the Power key.
    4. Immediately after releasing the Power key, press and hold the Volume down key.
    5. Continue to hold the Volume down key until the device finishes restarting.
    6. Safe mode will display in the bottom left corner of the screen.
    7. Release the Volume down key when you see 'Safe Mode'.
    • If the issue no longer exists, remove any 3rd party apps that could be causing the issue

 

  • Try booting into Recovery Mode:
    1. Turn off the phone.
    2. Hold down the Power key to start the process
    3. Then press and hold Volume Up + Home + Power button for a couple of seconds.
    4. Release all keys whenever the Samsung Logo appears
    • You can use the volume keys to navigate this menu and Power button to select.
      • Try wiping the cache partition(Then boot the phone and if the issue persists, boot back into Recovery Mode and try the factory reset)
      • Try a factory reset [THIS WILL DELETE ALL DATA SAVED ON THE PHONE] 
        • You will need your Samsung and Google passwords after this

 

  • Try using Smart Switch
    1. Download Smart Switch from here: Link for Mac and PC
    2. Install and open Smart Switch
    3. Connect your phone via a USB data transfer cable and turn it on
    4. Click on MORE at the top right of the program and select Emergency software recovery and initialization
    5. If the program detects a failed software update, it will show in the Emergency Software Recovery
      • Follow directions on popups to recover the device
    6. If it does not, select Device Initialization (You will need your model code and serial number)
      • Follow directions on popups to enter Odin Mode and reset the device [THIS WILL DELETE ALL DATA SAVED ON THE PHONE] 

 

If none of these steps resolve the issue, it will require service repairs.

Constellation

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

doesn't work, what now? How about a new update to fix this problem??

Highlighted
Samsung Moderator

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

@user5nW38iWJAr  If none of these steps resolve the issue, it will require service repairs.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

I'm from philippines, the sad news is the samsung service center help can't do a thing about it

Astronaut

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo

This problem is only when the Touch Screen is not made of AMOLED.

May be it is of TFT , may be the touch screen was damage and was replace by a cheap material touch screen or the Mobile phone is not genuine, high copy etc...

All the Samsung with AMOLED Touch screen is working corectly with Oreo 8.1...

From Veesham

Constellation

Re: Galaxy J7 Pro Touch Screen Does not Work After Update to Android 8.1.0 Oreo