10-27-2018 05:57 AM
I also tried factory reset and several restart but still not working. So sad right now. 😭 help please.
10-27-2018 08:23 PM
I am having the same problem with my Galaxy j7 Pro. I am from India and I updated my phone 2 days ago and now the touch screen is not working. I have been to several samsung service center but they also couldn't find the solution. Please someone do something about this.
11-07-2018 04:44 PM - last edited on 11-08-2018 06:42 AM by SamsungCole
Depending on your device and issue, some of these steps may not work.
It is possible, that some of the phones in this thread have a hardware issue with the screen versus a software issue with it not responding to touch.
Please be advised that flashing the ROM or rooting the device will void your warranty.
If none of these steps resolve the issue, it will require service repairs.
11-08-2018 02:48 PM
@user5nW38iWJAr If none of these steps resolve the issue, it will require service repairs.
11-09-2018 01:25 AM
This problem is only when the Touch Screen is not made of AMOLED.
May be it is of TFT , may be the touch screen was damage and was replace by a cheap material touch screen or the Mobile phone is not genuine, high copy etc...
All the Samsung with AMOLED Touch screen is working corectly with Oreo 8.1...
11-13-2018 12:39 PM