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userdAJHdTQbK6
Asteroid

Galaxy J7 Sky Pro-missing voicemail notifications

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I purchased this Walmart FamilyMobile phone two weeks ago and have not been able to get voicemail notifications! My voicemail messages are saved but I don't get any notifications. No beep, no sounds, no icons, no nothing!!! I have to remember to randomly check voicemail throughout the day, which is not good at all! Customer service has tried unsuccessfully to fix the problem. They have had me reset the phone, which deletes everything on the phone. But that hasn't helped either. There is no "phone" or "voicemail" app under Notifications or Apps to check.

I would appreciate anyone sharing a solution to this problem. 

1 SOLUTION

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userPXw6jrFfVV
Constellation

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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I had the same problem and found a fix which worked for me. When I purchased the phone, the tech store offered to- and did transfer all my apps and contacts from my old LG phone. After failing to find any settings in the new Samsung phone which would fix the problem, I had begun to suspect that the LG imbedded voicemail program didn't play well with the Samsung voicemail program. I tried the factory reset (saving my contacts, but reinstalling my apps). The voicemail worked correctly after the reset. This might not work for others who didn't migrate data from a previous phone, but I'd like to share this info since it worked for me.

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101 REPLIES 101
userrDqc3IJThX
Astronaut

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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I am having the same problem. I have gone to applications- clicked on Voice Mail-In Voice Mail I then clicked on Notifications. I set as priority and Previews in pop-ups. I also turned on show on lock screen.  I do not know if this will work but am hopeful.

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userdAJHdTQbK6
Asteroid

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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Thanks, but that didn't work. Customer service is still working on the problem.

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userV4hCkzugDe
Constellation

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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I have the same phone and I do not have that problem I got my phone from T-Mobile maybe it's because the place you're getting it from that they are had they have knockoffs and that might be why your phone is not working

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Red Giant

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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@userdAJHdTQbK6

 

In accessing those two apps from the apps menu, have you pressed the settings button in the upper right hand corner of the app menu, and tapped "Show system apps?" That should allow you to bring up the phone app and voicemail apps.

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userIaMwyQVOLW
Asteroid

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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No voicemail app in here
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BobMcG
Constellation

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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This is from the manual for the SM-S727VL Tracfone J7 Sky Pro:

Notification Sounds
Choose a sound for notifications, such as for new messages and event
reminders.
1. From a Home screen, tap Apps > Settings.
2. Tap Sounds and vibration > Notification sounds and configure the
following options:
• Default notification sound: Choose a default sound for all
notifications.
• Messages notifications: Choose a sound for message
notifications, and enable or disable vibration alert.
• Calendar notifications: Choose a sound for calendar
notifications, and enable or disable vibration alert.
• Email notifications: Configure email account notifications.
An email account must be configured for this option to
be available

 

Not sure if that will help, had to use email support to get a link to download the User Manual after chat and phone support was useless.

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userIaMwyQVOLW
Asteroid

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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No, this did not help. I already did all of the above.

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userLSuk8IXu3b
Constellation

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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went through and set all of my sounds.  getting notifications for everything except voicemail.  My phone didnt even come with a voicemail app.  is there a certian one we have to download?  Going back to LG

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userCYYSkbRQeh
Constellation

Re: Galaxy J7 Sky Pro-missing voicemail notifications

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Hey,

Go to bottom right of home screenPress on apps icon.

Locate voicemail icon, then hold and drag to bottom of home screen or wherever you prefer to have it.

Now touch the voicemail app and it will open and say visual voicemail.

Accept

Next it will look for messages!

TaDaa!
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