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FalseProphet
Asteroid

Galaxy J7 Star, 2018 model BATTERY HELP PLEASE

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I fall asleep on the phone with my fiance at times. And sometimes i will play spotify and sometimes both at the same time. I also dont have a samsung brand charging cord. But the box is samsung model adapyive fast charging. So why does my J7 charge so slow overnight. Please help. I know its ine of these issues i need to pin which one. I wake up with my battey at 97% after an 8 hour charge from being around 20%

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Samsung Moderator
Samsung Moderator

Re: Galaxy J7 Star, 2018 model BATTERY HELP PLEASE

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Hey there!
 

We can't confirm the compatibility of Non-Samsung products such as your charging cord, which may be causing the slow charge.

We would recommend using a Certified Samsung Charging cable and USB Fast charging block.

You can locate one for purchase at https://www.samsung.com


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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2 REPLIES 2
Samsung Moderator
Samsung Moderator

Re: Galaxy J7 Star, 2018 model BATTERY HELP PLEASE

JUMP TO SOLUTION

Hey there!
 

We can't confirm the compatibility of Non-Samsung products such as your charging cord, which may be causing the slow charge.

We would recommend using a Certified Samsung Charging cable and USB Fast charging block.

You can locate one for purchase at https://www.samsung.com


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

Reply
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FalseProphet
Asteroid

Why y'all charge 30$ for a charger?🤔

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Why y'all charge 30$ for a charger?🤔

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